Frequently Asked Questions
Everything you need to know about our luxury tailoring and services.
What is the standard delivery time for UK orders?
We offer standard UK delivery within 3-5 working days. For those requiring a swifter service, next-day delivery is available for orders placed before 1pm Monday to Thursday.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 14-day return policy for a full refund or exchange, provided the garment is in its original, unworn condition with all tags attached.
Do you offer bespoke or made-to-measure tailoring?
Oliver Brown is proud to offer both bespoke and made-to-measure services at our Chelsea flagship store. Please book an appointment online to meet with our master tailors.
How do I determine my correct size for a morning suit?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit that can be expertly tailored.
Do you ship internationally?
We ship to most countries worldwide. International delivery times and costs vary by location; please refer to our shipping page for specific rates and customs information.
Are your top hats available for hire or purchase?
We offer a curated selection of antique silk top hats for purchase, as well as modern felt and melamine versions available for both purchase and seasonal hire.