Returns & Exchanges

Oliver Brown is committed to ensuring you are completely satisfied with your purchase, offering a 28-day return window for all unworn and unaltered garments. We provide a seamless exchange or refund process to maintain the high standards of service expected from Chelsea's leading gentleman's outfitter.

Return Process

• 1.
  Initiate Your Return

  Complete the returns form included in your original delivery, ensuring you specify whether you require a size exchange or a full refund.

• 2.
  Secure Packaging

  Place the items in their original packaging with all designer tags attached; please note that altered or worn items cannot be accepted for return.

• 3.
  Postage and Delivery

  Send your parcel via a tracked service to our Chelsea flagship store or use the pre-paid Royal Mail label provided for UK domestic orders.

• 4.
  Processing and Notification

  Once our quality control team has inspected the items, your refund or exchange will be processed within 7-10 working days, and you will receive a confirmation email.